Experience
Professional journey as a QA Engineer - work experience and achievements.
Software Quality Assurance Engineer
Dec 2018 - PresentTelkom Indonesia•Jakarta, Indonesia
Handling QA processes across multiple platforms including Android, iOS, Web, and APIs.
Contribution
- ▸Led QA practices across multiple squads, collaborating with Product Owners, Designers, and Developers.
- ▸Engineered automated functional tests for Web, APIs, Android, and iOS using Katalon Studio.
- ▸Developed comprehensive API testing automation suites with Postman and executed performance strategies via JMeter.
- ▸Integrated CI/CD testing pipelines using Jenkins to streamline release cycles.
- ▸Established test case management frameworks using Xray and robust bug tracking via JIRA.
- ▸Managed infrastructure for scalable test automation and spearheaded R&D for modern testing tools.
- ▸Mentored junior engineers and conducted technical recruitment for QA talent acquisition.
Impact
- ▸Reduced manual testing time by 40% through end-to-end test automation.
- ▸Accelerated deployment cycles by seamlessly integrating QA into CI/CD workflows.
- ▸Reduced defect leakage in production by improving bug traceability protocols.
- ▸Delivered a reusable and scalable testing framework utilized across multiple project teams.
- ▸Fostered a sustainable QA talent pipeline through dedicated mentoring and structured onboarding.
Tech Stack
PlaywrightKatalon StudioPostmanJMeterJenkins
Technical Lead B2B Regional Support
Jul 2024 - Apr 2025Telkom Indonesia•Jakarta, Indonesia
Leading technical execution for regional B2B support services.
Contribution
- ▸Translated complex business objectives into comprehensive technical requirements and specifications.
- ▸Orchestrated team resource allocation and partnered with UI/UX designers to deliver intuitive interfaces.
- ▸Spearheaded agile implementation timelines, aggressively managing sprint planning for timely deliveries.
- ▸Analyzed operational incidents to identify root causes and strengthen tracking mechanisms.
- ▸Refined product backlogs using data-driven incident insights to systematically mitigate recurring issues.
- ▸Collaborated with stakeholders to drive technical decision-making and rapidly unblock development hurdles.
Impact
- ▸Accelerated product delivery timelines via rigorous, structured sprint execution.
- ▸Substantially reduced incident recurrence rates through preemptive backlog adjustments.
- ▸Elevated system reliability and transparency via advanced root-cause analysis reporting.
- ▸Achieved seamless alignment between technical execution and scalable business growth objectives.
Tech Stack
JIRAConfluenceScrum/Agile
Industrial Lecturer
Mar 2022 - Dec 2023Telkom University•Bandung, Indonesia
Conducted lectures on Software Quality Assurance and Testing methodologies.
Contribution
- ▸Coordinated the QA Industrial Class program in partnership with Telkom Indonesia.
- ▸Facilitated comprehensive synchronous and asynchronous QA mentoring and internship guidance.
- ▸Architected industry-aligned learning modules and comprehensive final exam materials.
- ▸Evaluated student performance through hands-on examinations and real-world internship projects.
Impact
- ▸Successfully equipped over 100 students with practical, job-ready QA engineering skills.
- ▸Solidified academic-industry collaboration by integrating practical enterprise requirements into the curriculum.
- ▸Boosted student engagement and graduation outcomes using real-world applied QA scenarios.
Tech Stack
MentoringQA Methodologies
Software Quality Assurance Engineer (Internship)
Jul 2018 - Dec 2018Telkom Indonesia•Bandung, Indonesia
Assisted in test execution and documentation during major software releases.
Contribution
- ▸Assisted in rigorous test execution and documentation for major enterprise software releases.
- ▸Contributed to cross-functional QA triage meetings and detailed defect reporting pipelines.
Impact
- ▸Established a robust foundational command of core QA methodologies and testing processes.
- ▸Gained hands-on workflow exposure to enterprise-level QA tools and collaborative agile ecosystems.
Tech Stack
Manual TestingJIRA